Operated by Kozaynest Ventures Private Limited, our mission is to offer you a dependable and straightforward ordering process. We prioritize the careful packing of your purchases and aim to deliver them within the promised timeframe.
This document outlines our shipping and delivery procedures in a clear and transparent manner. Throughout this policy, “we,” “our,” and “us” refer to Kozaynest Ventures Private Limited, while “you,” “your,” or “customer” denote the person placing an order on our platform. By completing a purchase, you accept and agree to the shipping terms outlined below.
At present, we provide complimentary shipping services across India only. International shipments are not supported at this time. If this policy changes, updates will be posted on our official website.
Once your order is confirmed, our fulfillment team begins preparing it within 1 to 2 business days. This timeframe excludes weekends (Saturdays and Sundays) and national holidays. As soon as your order is processed, a confirmation message will be emailed to you.
Typical delivery occurs within 3 to 8 business days, depending on your location and courier availability. Please note that delays can happen occasionally due to factors beyond our control, such as peak season surges, deliveries to remote areas, or unforeseen external disruptions.
If delivery cannot be completed due to incorrect address details, unavailability of the recipient, or refusal to accept the package, the shipment will be returned to our warehouse. Customers may request re-shipment.
If your order arrives damaged, please notify our customer support within 24 hours of receipt. Be sure to provide clear photographs of the damaged products for assessment.
If your order goes missing, we will open an investigation with the courier service. After verification, we will either replace the item(s) or issue a refund based on stock availability and your preference.
Certain items may need special handling. Any such specific shipping conditions or restrictions will be clearly stated on the individual product pages.
For any delivery-related questions or concerns, our customer support team is ready to assist you. Please contact us at kozaynestventurespvtltd@gmail.com, kozaynestventuresauthorizes@gmail.com and we will respond promptly.
Thank you for choosing luxeshift. We value your trust and are dedicated to ensuring your order arrives safely and on schedule.