Introduction 

Thank you for choosing luxeshift, managed by Kozaynest Ventures Private Limited. Your satisfaction matters deeply to us, and we work hard to ensure every order meets your expectations. While we are committed to providing high-quality fashion products, we recognize that sometimes returns may be necessary. This policy outlines the criteria, process, and timelines for handling returns and refunds. 

Policy Overview 

In this document, “we,” “us,” and “our” refer to Kozaynest Ventures Private Limited, while “you,” “your,” or “user” indicate our valued customers. By placing an order through our platform, you agree to adhere to the return and refund guidelines described below. 

Eligibility for Returns 

To be eligible for a return, please ensure the following conditions are satisfied: 

• Items must be unused and in the same condition as received. 
• Original tags, labels, and packaging must be intact. 
• Products should not show signs of wear, washing, or alterations. 
• Return requests must be submitted within the specified return period, counted from the delivery date. 
• Returns not complying with these terms may be rejected at our discretion. 

How to Request a Return 

To initiate a return, please follow these steps: 

• Contact us by emailing kozaynestventurespvtltd@gmail.com, kozaynestventuresauthorizes@gmail.com with your order details and reason for the return. 
• If relevant, attach clear photos showing any defects or issues with the product. 
• After reviewing your request, we will share the return address and provide further instructions to complete the process. 

Refund Process 

• Once we receive and assess the returned item, we will inform you about the status of your refund request. 
• Once the refund is accepted, it will be issued to the payment method linked to your order within 5 to 7 business days. 
• An email will confirm the initiation of your refund once it has been successfully processed. 

Partial Refund Conditions 

In some cases, partial refunds may apply if: 

• The product exhibits slight damage or signs of improper handling. 
• Certain components (such as accessories or tags) are missing, but the main product remains returnable. 
• Partial refunds are determined based on how much the product fails to meet our return standards. 

Non-Returnable Items 

Returns will not be accepted for: 

• Products lacking intact packaging, tags, or labels, or showing any evidence of use or damage upon return. 
• Products marked explicitly as “non-returnable” on their product page or during checkout. 

Need Assistance? 

For any questions or further help related to our Returns & Refunds Policy, please reach out to our customer support at kozaynestventurespvtltd@gmail.com, kozaynestventuresauthorizes@gmail.com. 

Thank you for shopping with luxeshift. Your satisfaction is at the heart of our efforts, and we are committed to making your shopping journey positive and hassle-free.